Terms & Conditions

 
 

PRIVACY POLICY

This privacy policy explains how we will use any personal information which we collect about you when you use this website or correspond with us.

As a company processing your personal data, we are regulated by the General Data Protection Regulation (GDPR). This page is intended to keep you informed about what we do with the personal data we process. ‘Personal data’, for the purposes of the GDPR, means any information from which you can be identified; it includes things like your name, date of birth, e-mail address, delivery address, billing address, telephone number and IP address.

In order to provide for your care, we need to collect and keep information about you and your health on our records. First, we’d like to assure you that we are committed to protecting the privacy of all our users. We will endeavour to ensure that the information you provide us with is kept secure and managed within the General Data Protection Regulations.

If you are not happy with any aspect of how we collect and use your data, please let us know so we can try and resolve it for you. Should this not be resolved, you have the right to complain to the Information Commissioner’s Office (ICO), the Irish supervisory authority for data protection issues (www.dataprotection.ie).

It is important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us at juliedoyle@donabatephysio.com


MANAGING YOUR INFORMATION

  • We will retain your information securely

  • We will only ask for and keep information that is necessary

  • We will only keep your records for as long as is necessary and in accordance with legal requirements

  • We will attempt to keep it as accurate and up to date as possible

  • We will explain the need for any information we ask for if you are not sure why it is needed

  • We ask you to inform us about any relevant changes that we should know about, such as any new medical treatment or change of contact details.

 
WHAT INFORMATION WE WILL COLLECT ABOUT YOU

We collect information about you when you complete a contact form. Website usage information is collected using cookies.

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, last name, title, date of birth and gender.

  • Contact Data may include your address, email address and telephone numbers.

  • Technical Data may include your internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

  • Usage Data may include information about how you use our website

  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data, but this data does not reveal your identity and as such is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.


HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy below for further details.

  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from the following parties:

  • analytics providers such as Google based outside the EU;

  • advertising networks such as Facebook based outside the EU; and

  • search information providers such as Google and BING based outside the EU

 

  1. How We Use Your Personal Information

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to comply with a legal or regulatory obligation.

Purposes for Processing Your Personal Information

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. 

  To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Identity

(c) Contact

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical 

(-) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(-) Necessary to comply with a legal obligation 

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising 

(a) Identity

(b) Contact

(c) Usage

(d) Marketing and Communications

(e) Technical

To use data analytics to improve our website, marketing, customer relationships and experiences

(a) Technical

(b) Usage

 
DISCLOSURES OF YOUR PERSONAL INFORMATION

We may have to share your personal data with the parties set out below for the purposes set out below:

  • Other health and social care professionals in order to provide you with the treatment and services you need. Only the relevant part of your record will be shared. These professionals are legally bound to treat your information with the same duty of care and confidentiality that we do.

  • Third parties who provide fulfilment, marketing and customer support services, such as warehouses and logistics companies, review platforms, email marketing services, marketing automation platforms, social media platforms and Google Ad services (for example, for display advertising and retargeting), and membership service providers.

  • Service providers who provide IT and system administration services.

  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We will not share your details with any other third parties unless we have your explicit consent.

However, if we reasonably believe that we are required by law to disclose your personal information to a third party, whether in compliance with any applicable law or regulation or by court order or in connection with legal proceedings, we may do so. We may also use aggregate anonymised data and share it with third parties.

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

If we collect information about you from outside the European Union, we may transfer that data into a country which is a Member State of the European Union.

Some of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at juliedoyle@donabatephysio.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.


DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

You can see more about these rights at:

https://www.dataprotection.ie/docs/Information-for-Individuals/955.htm

If you wish to exercise any of the rights set out above, please email us at juliedoyle@donabatephysio.com  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.


SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instruction, and they are subject to a duty of confidentiality.

However, we cannot absolutely guarantee the security of your personal data.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


COOKIES

This website uses cookies. Cookies are text files which are placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to complete statistical reports on website activity. The following table explains the function of each of the cookies used on our website.

CookieDescription

PHPSESSIDThis cookie sets a unique ID for your current browsing session. No personal data is stored in it. Once you close your browser, the session is ended.

X-Magento-VaryThis cookie is used by our website system to notify that version of a page requested by a user has been changed

_gaThese cookies are used to collect information about how you use our website for Google Analytics. The information is all anonymous and includes the number of visitors to the Sites, where visitors have come to the Sites from and the pages they have visited.

_gid

_hp2_id.3477325248These cookies are used to collect information about how you use our website for Google Analytics. The information is all anonymous and includes the number of visitors to the Sites, where visitors have come to the Sites from and the pages they have visited.

_retailstoreA cookie to keep a record of your chosen retail store (GBP, USD, EUR).

geo_continentThese cookies tell us the continent and country you’re in. This lets us ensure you are directed to the right site.

geo_country

geo_countryname

geo_keyCookies to check whether we have shown the currency selection pop-up to you, and to save your selection so we don’t show it to you again.

georouting_check

hideblock_1516A cookie to remember when you’ve hidden certain content.

mage-cache-sessidThis cookie facilitates caching of content on your browser to help pages load faster.

mage-cache-storage

mage-cache-storage-section-invalidation

mage-messagesA cookie to store messages to be shown after you submit a form on our website.

private_content_versionA cookie set by our ecommerce system to facilitate caching.

retail_eur_cart_countThis Cookie is used to store the number of items in your EUR basket, so we can show a message on checkout if you have items in multiple baskets.

retail_gbp_cart_countThis Cookie is used to store the number of items in your GBP basket, so we can show a message on checkout if you have items in multiple baskets.

retail_usd_cart_countThis Cookie is used to store the number of items in your USD basket, so we can show a message on checkout if you have items in multiple baskets.

section_data_idsA cookie set by our ecommerce system to facilitate caching.

subsite_current_idThis cookie is used to identify the Content Management System ID of the website you are viewing – London, Paris, Amsterdam etc.

subsite_home_idSilverstripe Subsite home page ID

subsite_home_pathSilverstripe Subsite home path fragment

Facebook PixelsA Facebook Pixel is a piece of code we place on our website which tracks the activity of Facebook visitors on our site. We may use this data to display relevant ads to you on Facebook. You can manage your preferences in your Facebook account and/or your Internet browser.”

 

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can choose not to accept cookies and the above websites tell you how to remove cookies from your browser. However, this may prevent our website from functioning properly.


THIRD PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


GENERAL

If you have any questions about this privacy policy, you can contact juliedoyle@donabatephysio.com or by post at 6 Fairways Mall, Main Street, Donabate Donabate Co. Dublin at any time

We reserve the right to change this policy at any time. However, we will not change the way we use your personal information without telling you in advance and giving you the chance to opt out of or prevent the new use of your information.